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Return Policy

All returns must be sent back to Lady Golf's main business address:

Lady Golf - The Fashion House
73608 HIGHWAY 111, SUITE 1
PALM DESERT, CA. 92260

REFUND/EXCHANGE or STORE CREDIT:
Please be sure to include instructions with any returns made. Refunds: will be provided for regular priced items received back at Lady Golf's main business address within 10 calendar days from the original date of delivery as long as the items are new, unworn-unused, in the original packaging and with all product & price tags attached. The refund will be applied back to the original form of payment for merchandise only, without shipping cost. Items marked "SALE" or "CLEARANCE" are Final Sale and not returnable. Please allow 4 to 6 weeks for refunds on qualified returns to be completed.

EXCHANGE or STORE CREDIT:
is available for regular priced returnable merchandise received back at Lady Golf after the first 11 days and within 21 calendar days from the original date of delivery as long as it is new, unused, in its original packaging and with all product & price tags attached. Store Credits are not be transferable. The customer is responsible for any additional shipping fee's required for re-shipping merchandise.
EXCHANGES: Please write EXCHANGE on your package for faster sorting and processing.

THE FOLLOWING PRODUCTS MAY NOT BE RETURNED:
Eric Javits products including hats, visors & Handbags, Intimates including Cleavage Coolers & Dimr's Nipple Covers, Used Merchandise, Sale Items, Clearance Items, Custom Production-Designed Items, Books/Videos/DVD's, Footwear without original shoebox & packaging and special orders. A special order is defined as any item not kept in-stock on a regular basis that requires the item to be ordered into stock specifically for you. 

Help us avoid unnecessary costs: If shoes are being returned the actual shoe box can not be used as shipping box since this would damage the product's resale ability. A $10.00 box charge will be deducted from your return in addition to any restock charges for returning a damaged shoebox which includes using tape, labels or stickers on the box.

RESTOCKING FEE'S:
A 10% restocking fee will be charged for any Walter Genuin, Henry & Magda, Peter Millar and Aerogreen Footwear returns. These Restock charges do not apply to exchanges.

PACKAGE TRACKING:
Lady Golf recommends using United Parcel Service, Federal Express, Postal Services or other shippers who offer package tracking and delivery confirmation. We also recommend that you insure your returns for their full value.
LADY GOLF does not accept responsible for any return packages or merchandise which have been lost, stolen or damaged during transit. Please insure your return packages accordingly.

INTERNATIONAL ORDERS:
If you are returning any merchandise please be advised you are responsible for all return shipping charges from your country back to Lady Golf and for any levied duties, taxes and/or customs charges that may be incurred on the package. Prior to processing any refunds which may be due, these additional charges, if any will be subtracted from your total and the balance will be refunded to your credit card.

REFUSED OR UNCLAIMED ORDERS:
Refusal to claim or accept a package and refusal to make payments on any levied duties, taxes and/or customs charges may result in your local customs offices contacting Lady Golf. To comply with customs regulations, we will charge your credit card accordingly for any outstanding tax, duty, service, brokerage or shipment return payments plus any interest or penalty that may apply. By placing your online order with us you have agreed to comply to all terms of use for www.ladygolf.com and agree and authorize Lady Golf to make these charges to your credit card.

EXPIRATION OF STORE CREDITS:
Store credits must be used within 6 months from the date of issue.

REDEEM A STORE CREDIT ONLINE:
If you have a store credit you wish to use please indicate this under the additional information and policies section of the shopping cart during checkout and these deductions will reflect on your actual bill after they have been verified, and not the on the automated email order confirmation. All orders do require a valid billing, ship to and credit card account. Your credit card will only be  charged when the orders balance exceeds the available store credit or gift card amount available. 

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