All returns must be sent back to Lady Golf's main business address:
Lady Golf Sportswear
73608 HIGHWAY 111 SUITE 1
PALM DESERT, CA. 92260
REFUND/EXCHANGE or STORE CREDIT:
Please be sure to include instructions with any returns made. Refunds: will be provided for regular priced items received back at Lady Golf's main business address within 14 days from the original date of delivery as long as the items are new, unused, in the original packaging and with all product & price tags attached. The refund will be applied back to the original form of payment for merchandise only, without shipping cost. Items marked "SALE" or "CLEARANCE" are Final Sale and not returnable. Please allow 4 to 6 weeks for refunds on qualified returns to be completed.
EXCHANGE or STORE CREDIT:
is available for regular priced merchandise received back at Lady Golf after the first 14 days and within 30 days from the original date of delivery as long as it is new, unused, in its original packaging and with all product & price tags attached. The customer is responsible for any additional shipping fee's required for re-shipping merchandise.
EXCHANGES: Please write EXCHANGE on your package for faster sorting and processing.
THE FOLLOWING PRODUCTS MAY NOT BE RETURNED:
Used Merchandise, Sale Items, Clearance Items, Custom Designed Items, Special Orders, Books/Videos/DVD's, Footwear without original shoebox/packaging.
Help us avoid unnecessary costs: If shoes are being returned the actual shoe box can not be used as shipping box since this would damage the product's resale ability. A $10.00 box charge will be deducted from your return in addition to any restock charges for returning a damaged shoebox which includes using tape, labels or stickers on the box.
A 10% restocking fee will be charged for any Walter Genuin Footwear return. Restock charges do not apply to exchanges.
Lady Golf recommends using United Parcel Service, Federal Express, Postal Services or other shippers who offer package tracking and delivery confirmation. We also recommend that you insure your returns for their full value.
LADY GOLF does not accept responsible for any return packages or merchandise which have been lost, stolen or damaged during transit. Please insure your return packages accordingly.
If you are returning any merchandise please be advised you are responsible for all return shipping charges from your country back to Lady Golf and for any levied duties, taxes and/or customs charges that may be incurred on the package. Prior to processing any refunds which may be due, these additional charges, if any will be subtracted from your total and the balance will be refunded to your credit card.
REFUSED OR UNCLAIMED ORDERS:
EXPIRATION OF STORE CREDITS:
Store credits must be used within 6 months from the date of issue.
REDEEM A STORE CREDIT ONLINE:
If you have a store credit you wish to use please indicate this under the additional information and policies section of the shopping cart during checkout and these deductions will reflect on your actual bill after they have been verified, and not the on the automated email order confirmation. All orders do require a valid billing, ship to and credit card account. Your credit card will only be charged when the orders balance exceeds the available store credit or gift card amount available.