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Customer Service

General Policies Order Cancellations Contact Information
Payment Methods Returns Track An Order
Taxes Warranties Payment Security
Shipping Information Gift Cards Privacy


GENERAL POLICIES:

Contact us toll-free at 1-888-215-5855 prior to placing any orders and we will happily advise you of the anticipated delivery dates for your selected merchandise if you require the order within a specific time frame.

We do not ship to P.O. boxes.  Orders placed with a Post Box for ship location will not be processed and cancelled.
(Excludes Military APO's, AE & other Military Post Office addresses)
Lady Golf uses United Parcel Service (UPS) for all orders to a US Zip code and to Canada.

Your Credit Card will be charged when the order is received to start the order process.

If you have a gift card, store credit or promotional saving code you wish to use please indicate this in the "Comments" section of the shopping cart during checkout and these deductions will reflect on your actual bill after they have been verified, and not the on the automated email order confirmation. Store Credits are not transferable. All orders do require a valid billing, ship to and credit card account. Your credit card will only be  charged when the orders balance exceeds the available store credit or gift card amount available. 

PROMOTIONAL CODES: Lady Golf will provide promotional codes to our newsletter subscribers through our weekly newsletters only and no other source. Lady Golf will never provide any promotional codes through Third Party websites.  

Our site is secure, however if you feel safer placing your online order by phone, call us toll free at (888) 215-5855 and we will be happy to process your order. This method does require a return email or fax from you confirming you have read LadyGolf .Com's Sales, Return & Exchange Policies prior to placing your order, agree to all terms and wish to continue with placing the order.

SIZE AND FIT:
All merchandise listed on ladygolf.com refers to U. S. sizing and scales. If you are unfamiliar with any brand size we recommend you contact us so we may assure you order the proper sizes.

Sale merchandise is sold on a first come basis only. You are welcome to contact us to inquire if sale goods are still available but they can not be held.

WHEN CAN I EXPECT DELIVERY:
Domestic orders will be shipped according to the service selected when merchandise is ready for shipment.
Example: If standard ground service was chosen as the method for shipping, your order will generally deliver within 7 to 10 Business Days after your order has been shipped. Not after the order was placed. A confirmation email will be sent when your shipment(s) have been placed in transit. Please be sure to add info@ladygolf.com to your safe senders mail contact list to assure you receive our communications.  

PRIORITY SHIPPING:
Domestic Overnight and Second Day Air Shipments: Your order will deliver next business day or second business day accordingly after it has been shipped. Not after it was placed. If your priority ship products are not in stock, you will be contacted by email and/or phone and we will advise when the products can be shipped for you or suggest alternate in-stock options.

IN STOCK:
Merchandise for domestic orders normally ships within 7 to 10 business days after your online order has been placed. A confirmation email will be sent when your shipment(s) have been placed in transit. Please be sure to add info@ladygolf.com to your safe senders mail contact list to assure you receive our communications.  

OUT OF STOCK:
Domestic merchandise backorders usually ship 10-14 days after the order was placed. Items backordered for more than 14 days: Lady Golf will notify the customer via e-mail or by phone with an expected ship date. A confirmation email will be sent when your shipment(s) have been placed in transit. Please be sure to add info@ladygolf.com to your safe senders mail contact list to assure you receive our communications.  

CUSTOM GOLF BAG ORDERS:
All Custom Fabrication Golf Bags and accessories will deliver in approximately 6 weeks time (excluding weekends and holidays) from the date your custom production order was received. Custom Fabrication orders may not be cancelled after accepted for production. Special shipments rates do apply and vary according to delivery service selected.  

CUSTOM SHOE ORDERS:
All Custom Fabrication Golf Shoes will deliver in approximately 4 weeks time (excluding weekends and holidays) from the date your custom production order was received. Custom Fabrication orders may not be cancelled after accepted for production. Special shipments rates do apply and vary according to delivery service selected.  

INTERNATIONAL SHIPPING:
Lady Golf will ship International orders by UPS - (United Parcel Service) insured and trackable and the average minimum cost is approximately $55 to $65 U.S. dollars and increases with order value, weight and ultimate destination. The shipping-handling-insurance fee's charged by Lady Golf cover transportation and insurance against loss only and do not include any merchandise related Import Tax, Duty or other import fee's. Please do not place an order if you are unable to accept these cost. International orders placed online will not reflect a shipment cost on the order confirmation. The actual shipping cost will be calculated based upon order value, weight & package dimensions, ultimate delivery destination. If you require the ship amount to be verified prior to shipping, please request this by email prior to placing your order. Please include the following... 1. Item(s) you wish to order. 2. your full address for delivery. International orders generally have an additional 3 to 5 day credit card verification period before released for shipment. Orders shipped via United Parcel Service deliver in 2 to 3 business days after shipment. Please contact us with any questions prior to placing your order if you prefer a specific shipping method or require delivery within a specific time frame.

IMPORT TAX, DUTY, BROKERAGE, ETC. applies to all orders shipped outside the U.S.A.
Please contact your local customs or government offices for possible tax and duty rates which may be collectible. The customer is responsible for all imposed import fee's as a result of placing an order with Lady Golf.

ALASKA, HAWAII & PUERTO RICO:
A $15.00 Surchage will be added to the shipping cost for these area's.

SHIPPING POLICIES:

To calculate Shipping Charges, add an item to your shopping cart and enter your shipping address zip code to see the available shipping methods and charges for your order.

GIFT BOXES - GIFT WRAP - GIFT CARDS 

Please note that Gift Boxing/Gift Wrapping is available on selected items for a charge $0.00 per item.

  • One gift card per order is available free of charge.

    LOCAL SALES TAX

    We collect local state sales tax when the merchandise shipping address is located in the state of California, United States:

     

    State

    Rate

          

    CA

    7.75%

    Sales tax will not be charged on orders that will be directly shipped to an address outside of the state of California.

    No sales tax will be charged for the purchase of a Lady Golf gift card.

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    MINUMUM ORDER AMOUNT:

    Lady Golf does have a $25.00 minimum order requirement for online orders.

    CREDIT CARDS ACCEPTED: 

    Lady Golf accepts American Express,  Diners Club,  Discover,  Mastercard,  Visa.

    ORDER CANCELLATION POLICIES: 

    Standard non-custom, non-special orders may be cancelled at any time prior to the order being shipped by sending email to info@ladygolf.com, or by sending a fax to Lady Golf - The Fashion House at (760)-773-2144
    Please provide your order number or confirmation number along with your name and contact information. Special Orders for Custom Manufactured items such as Golf Bags, Custom MyJoys and Walter Genuin Footwear may Not be cancelled.

    Cancellations by telephone will not be accepted. Please allow 3-4 weeks for processing refunds.

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    WARRANTIES-DEFECTIVE MERCHANDISE:
    Lady Golf is committed to providing products of highest quality and value. All merchandise will be inspected prior to shipping. In addition, we request that you also carefully inspect your order upon receipt.

    Lady Golf offers a 30 day in-house warranty against manufacturer defects.
    Worn footwear will be repaired or replaced at the manufactures discretion.
    In the event there is an occurence of a product defect, we request that you please contact us by phone and we will make every effort to resolve the problem and provide you with a return merchandise authorization number (RMA) as well as a return shipping label for qualified merchandise.

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